Return Policy

Return Policy

At Kora Offroad, we strive to provide you with the highest quality off-road products and exceptional customer service. We understand that sometimes a return may be necessary, and we want to make the process as easy and convenient as possible. Please read our return policy carefully to ensure a smooth and hassle-free return experience.

1. Eligibility for Returns:

  • To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as when it was received.
  • Certain products, such as customized or made-to-order items, may not be eligible for return. We will clearly state the eligibility of a product for return on the product page.
  • Returns must be requested within 30 days of the delivery date.

2. Return Process:

  • To initiate a return, please contact our customer support team via email at Our dedicated team will guide you through the return process and provide you with a return merchandise authorization (RMA) number.
  • Include the RMA number on the return package to ensure proper and timely processing.
  • We recommend using a trackable shipping service to return the product, as we cannot be held responsible for lost or damaged packages.
  • Return shipping costs are the responsibility of the customer, unless the return is due to a mistake on our part (e.g., incorrect item shipped, damaged/defective product).

3. Refund or Exchange:

  • Once we receive the returned item and confirm that it meets the eligibility criteria, we will process your refund or exchange.
  • Refunds will be issued to the original payment method used during the purchase. Please note that it may take several business days for the refund to be reflected in your account, depending on your payment provider.
  • If you opt for an exchange, we will ship the replacement item(s) once the returned item has been received and inspected.

4. Non-Refundable Items:

The following items are generally non-refundable:

  • Gift cards
  • Downloadable software or digital products
  • Clearance or sale items (unless they are damaged or defective)

5. Damaged or Defective Items:

  • In the rare event that you receive a damaged or defective item, please contact our customer support team immediately. We will arrange for a replacement or refund, including any associated shipping costs.
  • To expedite the process, please provide us with clear photos or videos showing the damage or defect.

6. Customer Support:

If you have any questions or concerns regarding our return policy, please don't hesitate to reach out to our customer support team at We are here to assist you and ensure your complete satisfaction.